I have been a MR Platinum for five years or more, but the program was so solid in the past past and now it is just inconsistent and dysfunctional. I booked a rewards stay room with the Marriott app last October 2016 and while I was on the way to the hotel they called and cancelled my reservation stating they were overbooked. I asked about the Marriott platinum guarantee and they said to call corporate, so I did and they rebooked me into a more expensive hotel for more points.

Tonight, I tried to book a reservation on the Platinum line for my wife and they told me the hotel was full even though it was bookable with points online. The operator had no good reason and would not comment on why things have changed. I travel alot for extended stays and used to have no trouble booking stays in my wife's name with my points. That seems to be no longer possible or my platinum line operator was in error.

I used to book Marriott Vacation Club Properties in South Carolina every year and that is no longer available even though they say it is still possible. Pick a Hilton Head Marriott Vacation Club property at any point in the future with MR points and try to book it with points. It is not possible for any date! They are slowly cutting back our rewards benefits without announcing it formally. I have 492 lifetime nights in the last ten years and the Marriott Rewards Visa and I can't redeem the free night coupon at a hotel that shows reward availability online.

What has happened in the last two years that degraded the MR program so badly? I had zero issues using points prior to 2015.