Originally Posted by
Sean Peever
No, I think HUCA exists because Agents just don't know all the rules or how everything works. Making up your own stuff is a whole additional level.
I had an agent making stuff up... I asked to speak her supervisor, she said she was the supervisor. I said I asked to speak to "her" supervisor, not "the" supervisor. I explained all I wanted to do was assign seats so I knew I was sitting beside my toddler.
She said she'd call back in about 30 minutes. Surprisingly she did and she assigned us seats.
Weirdest thing is this was with NH... yes, ANA. I was so confused I actually had to ask in the middle of the call if this was the ANA line. Maybe some AC phone operators moved to Japan?
