Originally Posted by
csesq
additionally ( with AMEX) customer service varies with card product. When I noticed a difference calling the number on the back of the respective card - and inquired - I was basically told "what do you expect?" Now I call Platinum and have them help me with the cheaper/common cards. I fear with this new Platinum we will be ultimately paying more and getting less ( service - greater hold times) which is why I seek to get highest/best
Hopefully not, perhaps the increased annual fee will actually cut down on the number of Platinum cardholders.
I would agree that this is another reason why the Centurion card is appealing, I would assume the support line is top notch