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Thread: Latitude fare flight pass upgrades to business class
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Old Mar 5, 2017, 7:09 am
  #25  
Sean Peever
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Originally Posted by GJS - yow
I've had something similar in the past, where the agent insisted that there was no difference between the following statements on the AC.com booking page:
  • "Seats available for upgrade"
  • "You will be waitlisted"

He said that the first just meant seats may be available for upgrade. Then went on with the usual story that things can change on a moment's notice, someone else grabbed the last seat, etc.

Logic never wins in these situations. Pointing out that the site still shows availability over a period of hours or days (i.e. someone did not grab the last seat) just brings out another list of fabricated excuses. Definitely HUCA is the best solution.
Sounds to me like a common situation in a call centre where an Agent handles tons and tons of calls about one situation and just assumes it's the same situation without looking into it.
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