Originally Posted by
nm761
I had a number of excuses given to me over this whole time, including my favourite: a blue icon indicating that an upgrade is available apparently means that I will be placed on a priority waitlist, whereas the grey icon means a regular waitlist.
Originally Posted by
Sean Peever
You have to love when they start making their own rules.
I've had something similar in the past, where the agent insisted that there was no difference between the following statements on the AC.com booking page:
- "Seats available for upgrade"
- "You will be waitlisted"
He said that the first just meant seats
may be available for upgrade. Then went on with the usual story that things can change on a moment's notice, someone else grabbed the last seat, etc.
Logic never wins in these situations. Pointing out that the site still shows availability over a period of hours or days (i.e. someone did
not grab the last seat) just brings out another list of fabricated excuses. Definitely HUCA is the best solution.