FlyerTalk Forums - View Single Post - flight redirected / diverted - any compensation?
Old Mar 5, 2017 | 12:52 am
  #22  
mczlaw
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Join Date: Nov 2008
Location: Portland, Oregon, USA
Programs: AA ExPlat, AS MVP Gold
Posts: 917
I was treated very well with a weather-related cancellation during one of the winter storms.

The focus of my comp request wasn't the cancellation itself. Instead, I noted the timing of it which created difficulty rebooking (cxl was past midnight local EST for next afternoon flight); insane hold time to discuss rebooking (> 90 minutes) and the impracticabilty of the solution offered when I did finally get through (2 day delay). I ended up booking on a different airline on the original date of travel.

As requested, AS granted original routing credit, a small monetary credit and, as expected, a refund of fare and recrediting of the GGU I had used at time of booking.
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