FlyerTalk Forums - View Single Post - Problem with Smartflyer agent - Honeymoon Booking at Bali Aman's
Old Mar 4, 2017 | 11:22 am
  #135  
Kagehitokiri
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Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
i think there can be agreement re this (not advisor) >

Originally Posted by ABG
wow, i'm really shocked at Smartflyer's reply.
although i was not surprised to see how SF (CEO and another) worded their posts here.

Originally Posted by Kagehitokiri
post (not comments) dated feb 27
instagram.com/p/BRBGpF0BWyz/
1st person is fellow smartflyer agent [: "You dead, man?"]
unknown re when (and why) comment was posted

mar 1 - SF did not assist client >

Originally Posted by jmann2380
I contacted the main number on your website the morning before I made this post. The women that answered unequivocally said she could not help me.
mar 1 or 2 - SF did assist client >

Originally Posted by callmedtop
When I called SF corporate to cancel the aforementioned booking (hotel refused to do it themselves for whatever reason), I explained the situation and the woman immediately said "you're talking about Ben Price, right?". She was able to cancel the booking for me and sent me confirmation.
mar 3 >

Originally Posted by jmann2380
CEO of Virtuoso (Matthew Upchurch) responded to my email...He said he will be in touch with Mr. Price and SmartFlyer
only then (hours later) did SF post telling jmann2380 to contact them (SF did not contact jmann2380)

Last edited by Kagehitokiri; Mar 4, 2017 at 11:55 am
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