Originally Posted by
callmedtop
I disagree. This thread has moved on from the agent in question to the firm as a whole and their ability to provide customer service as a parent organization. Experiences on this board directly contradict the messaging their senior staff is portraying through their posts and I believe it is our duty on FT to call out "alternative facts".
Wow was that letter an interesting read. B school course in how NOT to treat your customers. You are way more patient than I would have been. I would have contacted corporate (not that it would have done anything) and started the chargeback after two weeks of non response and no refund.