Folks..... I think this thread should take a pause. For all the negative energy the agent being talked about in this thread threw at me he is still a person who I'm sure is feeling his world come down around him. Let's calm down a little. Nothing further is really going to be gained here.
I disagree. This thread has moved on from the agent in question to the firm as a whole and their ability to provide customer service as a parent organization. Experiences on this board directly contradict the messaging their senior staff is portraying through their posts and I believe it is our duty on FT to call out "alternative facts".