Originally Posted by
Adam Smith
Sorry to hear about this. Unfortunately, it's par for the course with AC's phone service.
I don't know about the Swiss/German numbers, but in Canada, calling early in the morning when they first open often leads to shorter wait times.
Actually, wait times tend to be very reasonable when calling the German call center (usually 0-5min, so the OP was very unlucky).
However, wait times can fluctuate quite a bit since the FRA office only has ~5-6 agents.
I have frequently dealt with them and they are among the best and well-trained AC agents IME, but there are several limiations:
- limited opening hours: Mon - Fri. 9a.m. - 5p.m.
- they aren't overly familiar with status benefits-
- AC/AE eliminated their ability to make AE bookings, process MCOs etc. - which I find extremely annoying