Originally Posted by flyupfrnt

Pro tip: sometimes you can't win with the crowd here. Take it all with a grain of salt. I have found that the outcome of situations like this are generally up to how you treat the customer relations staff you deal with and how well you can help them understand that doing something for you is a win win situation.

Of course, I'm a salesman so persuasion is my game.

Good luck & do report back with the outcome.