Originally Posted by
OsakaWino
As stated by others, it is now apparently designed to work similar to what Dias were previously guaranteed, Explo should get "best available non-suite room" at checkin, and if using the club access upgrade that might, or might not, mean an actual club room.
To be explicit, in addition to suites, Lounge level rooms are also excluded from Explorist "best room upgrade":
(c) Best Room Available: Explorists will be offered the best room available at the time of check-in at Hyatt hotels and resorts, excluding suites and Club lounge-access rooms.