I confess to be totally confused by your post.

What information or opinions do you seek?

Where did the flight originate?

Did the "man" not get on the flight? Or did he not get upgraded?

Why did the Fa's deplane? Did they downgrade from F to Y? Why?

What is ORDSW?

What would an 'informed' FT'er have said to the CSR or the 'man'? And why?

Perhaps your post makes sense to others, but I have no idea what you are looking for?

signed, perplexed.