Old Mar 2, 17, 7:01 am
  #8  
noubliepas
 
Join Date: Oct 2013
Location: LON, MAD
Programs: KE MC Premium, BA Gold, Hilton Diamond, AZ FA+, Melia Gold
Posts: 300
Not sure if there's a more appropriate thread on this, couldn't find one...

Have been charged twice - once by Hilton AdvPurch Memphis and once by the actual hotel, for a stay coming up in April.

Been on the phone for ages to CS but no one seems to have any idea what has happened. Never experienced this before.. the answer seems to be that they will 'send an email to the hotel requesting a refund' - but nothing more concrete than that..

Any tips?
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