Originally Posted by
kmersh
Does AA have some false positives? Do we know of any and did AA apologize or in some way say hey mea culpa, and make the person whole?
Obviously, we may have no way of knowing this and I more throwing out there for curiosity sake more than anything else.
I think the best examples of this are the examples upthread of people whose accounts were stolen then used by ticket brokers. IIRC, AA came to them accusing them of fraud, then backpedaled when they realized what had actually transpired.
I'd suspect there are false positives that get worked out, but that the members here are a bit more educated than the average flyer about the rules, making it less likely those stories will involve FT members.