Originally Posted by
MikeFromTokyo
I'm very surprised by this as I have booked with a SmartFlyer agent with very good results and extremely fast response time.
Maybe there really has been an emergency or other valid reason for this delayed response.
I would suggest contacting the property GMs as others have also said. Just to confirm that everything is okay, and possibly to make changes to the dates yourself. But, I see no reason to rush to judgement as long as the properties confirm that the bookings are in order.
This agent was great when I first booked; extremely responsive.
I agree, an emergency could be the cause of the change in service, however I hesitate to believe this given this last bout of non-responsiveness (8 days) is not the first. Middle of January, it was the same deal and he blamed it on email problems, but eventually responded. Seems to be a systemic issue.