Well, given that the passenger was completely unaware of what was happening to him until after the plane departed, he wasn't upset; he was stunned. (As he often tells me, the people working that flight had the act so refined that he bought it hook, line and sinker.)

As to what the travel agent thought, I have no idea. The travel agent sent the letter approximately a week after the incident.

BTW, more about the fellow in question can be found at www.pacificyellowfincharters.com . He is also now a very happy oneworld customer, having switched his Asia business to CX, and recently experiencing his first BA F flight.