Originally Posted by
oruvin
Hi all, I'm new to the forum and got one question about booking with Thai, I hope someone could help me out.
As I understand, there are multiple sub classes for economy, starting with Saver, then Flexi Saver etc. The main difference between Saver and Flexi Saver is availability of seats to select. For example, if there is A380, you won't be able to get seat at upper deck with Saver rate, but with Flexi Saver you can. And I'm happy to pay extra 5-7% fare difference to be able to get seats that I'd want. If you book return flights, it's straight forward select option with sub-classes, but with multi city booking it isn't. So... Here are questions:
- How do I get Flexi Saver rate when booking multi city flights, so I would be able to get seats at A380 upper deck? I'm looking for LHR-HKT and BKK-LHR flights in October (flights TG911/TG926 and TG910). There is no choice of sub-class, only option to get First/Business/Economy, and option to show lowest fare and all fares. When selecting "Lowest Fare" it shows you the lowest available fare (in my case - Saver), and when selecting "All Fares" it shows only the highest fare (which is as high as Business?), so how do I get fare one step higher than lowest?
- How do I get upper dock to be displayed on PC browser? I've tried 4 different browsers (MS Edge, Chrome, Opera, Firefox) and it doesn't work at all, when you click "upper deck" nothing happens. It works with mobile browser though.
- How do you pre-select special meals? There are options for each flight leg to pre-select special meals, but there is no "Save" button or similar, there is no way to keep selection? And by the way, on mobile version there is no such option at all (to pre-select meals).
I've sent couple emails with these questions to Thai UK branch, the same to Thai main office, and didn't get a single reply. I was trying to call UK office, after 40 minutes on the phone listening music I gave up, so maybe you guys could help me...
What I want - to get multi city flights, be able to select A380 upper dock seats and pre-select special meals. For adequate economy price. Doesn't look that I'm asking for too much?..
You can't is the simple answer (regarding multi-city economy bookings).
I, too, find the multi-city tool frustrating in this regard. The system always chooses the lowest possible fare - best I have done is to use ExpertFlyer to find flight segments where Q class or higher is available, and then select each of these to build the multi-city routing desired. A very clunky way to do it which has only worked once for me.
My recourse is to book either with THAI at my local office, or through a TA who you can rely on. In some cases I have broke don line, and then paid to upgrade the fare, but this is always more expensive than what should be possible on-line and can be done with THAI staff or a TA.
Upper Deck seating on the 744 requires you to use the mobile app due to bugs using browser - this is a recent bug as I could select UD mid January this year, but now I can't. Others have posted about this.
Special meals can be selected by going to your exisiting booking, clicking on additional services which brings up the seating and special meals page, and then click on special meals. Or email THAI.
Welcome to FT by the way!