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Old Feb 28, 2017 | 9:06 pm
  #4  
PhillipTaylor
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Join Date: May 2016
Location: United States
Programs: AAdvantage
Posts: 21
Originally Posted by flyerguy1975
Unless he violated serious rules or policies, why would you email AA and waste your time and theirs? Lead FA and Pilots will file any necessary reports if he did something to jeopardize the safety of passengers or even violated company dress policies.

Jamming up customer relations email box with this type of thing delays handling of real issues.
It's so embarrassing, I've flown with FAs that do this and it's so tacky. Jill Surdek is the replacement for Hector Adler, hopefully she will help enforce these standards better than Hector did and improve the inflight quality overall.
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