FlyerTalk Forums - View Single Post - Seat changed by "IT" day before departure

Feb 28, 2017 | 9:05 am

#15

PDXPremier

FlyerTalk Evangelist

Join Date: Jun 2007

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Posts: 12,257

Quote:

Originally Posted by missamo80

Alaska is incredibly responsive to Alaska Listens feedback. I've had responses back on things I've mentioned when I don't even bother to click the "submit as a formal complaint" checkbox at the end of the survey.

Neil

I've had just the opposite happen...only once got a reply from Alaska Listens (and that was about the current Priority Pass situation), but I almost always get a reply from a Customer Care submission. I think of Alaska Listens as more of a survey like you get offered at the bottom of a fast food restaurant receipt...more of way to collect general data about your experience.

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