Originally Posted by
LondonElite
The GMs of the hotels I stay (and have stayed) at regularly make a point of getting to know me and what things I like and don't like. This results in pleasant things like a bottle of the red wine I like from their restaurant being put in my room before arrival (gratis), or things like hard pillows being provided. For one-off stays it makes no difference to me.
and an advance conversation of whether I'd rather be in a room sooner or wait for a room they think I'd prefer, and a heads up on changes that might impact my stay.