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Thread: Ticketed when Silver. Now a 1K.
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Old Feb 27, 2017 | 11:26 am
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Kacee
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Originally Posted by KodiakMN
Despite the itinerary now showing 1K, my boarding pass for the first leg has me in group 2 and my upgrade status is showing #4 of 6. I suspect that operationally it's still processing me as Silver. The phone agent agreed with my suspicion but told me that nothing can be done and everything is working as per policy. "Congrats on being a 1K now but you booked this as a silver and that's how you will be processed".

Is this a UA thing or is there something I can do?
I'm not sure how it works now, but several years ago when my status changed I was able to have an airport agent update it for my pending reservations.

I would HUACA (hang up and call again).
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