Originally Posted by
jsguyrus
Good God, what is happening to Alaska? Why are they trying so very hard to help Delta? Does any of their upgrade/seat assignment systems actually work? i have a bunch of reservations and I shouldn't have to check them all the time to make sure weird stuff isn't happening.
To be fair to Alaska, I haven't had any issues with their upgrade program, nor have I had previous issues with seat assignments. Upgrades to first class on highly trafficked elite routes are not to be expected and are appreciated when they do happen. This is the first time in over 10 years that Alaska has apparently made an arbitrary seat change on one of my reservations.
What does concern me is the IT changes without agent oversight.