Originally Posted by
jasdou
Apparently, in YQB during normal operations, AC/Jazz has 3 ramp agents (loading, deicing, push back), 3 check-in/gate agents, one for catering, one for missing luggage and 2 for maintenance. Last Friday night, they had to deal with multiple IRROPS due to weather conditions. Multiple flights were awaiting departure slots for YYZ and deicing took forever due to freezing rain.
So are you saying it is AC fault for being under staffed? Several hours waiting to get off the plane is unacceptable.