Originally Posted by
alex1111111
The person I am talking to in Sydney is actually very nice & trying to be helpful - although it's obvious they don't deal with award tickets very often here hence all this confusion.
It's hardly surprising given how convoluted the process is. Will the Sydney office accept a credit card payment over the phone?
I've redeemed points with SQ and AB before and both were simple online or over the phone experiences - but my upcoming TK experience sounds like a real chore.
I continue to look forward to hearing of your experiences as you progress.