Originally Posted by
Lubey
I know a GS who was being called the wrong name during a TATL flight in J (flight attendants sheet must have been messed up), and he didn't say anything. I also know a silver who expects every little thing to be right, and complains when it isn't.
I think it depends more on the person, not so much the status
Some silvers could be very demanding, but so are all other members in different levels.
However, 'expect ever little thing to be right' depends. If you are talking about the services that UA provides:
Hard product: Seat, IFE, lavatory
Soft product: Food, drinks, snacks, etc.
Functionality, availability, and even OTP matter, because that's what you pay for, and that's what the airline guarantees to deliver.
If you are talking about
:
1. Always have to be first choice of meal order.
2. Call-FA button more than three times a flight.
3. luggage space.
4. Food portion...
Then these are examples of high maintenance.
The bottom-line: The company is here for business. As customers, we have at least a certain level of expectation. It's perfectly reasonable to receive the product/service as it describes on UA.com. Anything that does not meet the requirements/advertisement is worth a message to UA Customer Care for explanation. I believe my tolerance level is pretty reasonable, but we know UA is not tolerating when our name isn't correct when making the reservation, CC info isn't right, date picked for travel wasn't right.