To be honest I found the last few Ask Eivind issues rather insulting and arrogant, especially the January issue. (where he tells the customers it is their fault they didn't think on buying a bag in time on their HBO-fare). Funny enough that issue has been removed from the website:
https://scandinaviantraveler.com/en/tag/ask-eivind
In the beginning when they started the Ask Eivind series he tried to say: We are doing great thing! Now, he is saying: We are cutting service, get along with it and don't complain.