Need an advice.
I am trying to redeem my TK miles for an award ticket on TG SYD-FRA via BKK. Turkish award chart clearly states that first class limited capacity OW between Oceania and Europe-2 is 80,500 miles. TK phone agent confirmed limited capacity O-class availability & created PNR for me (80,500 miles in total) -- that part went surprisingly well
However my local THY sales office in Sydney now refuses to issue a ticket -- apparently their system calculates total cost as 115,000 miles (which is for 'seat guaranteed' type of O award and not limited capacity).
Their latest explanation is that 80,500 limited capacity is for direct-only flight (Australia-Europe direct - good luck with that) & that the phone agent was wrong.
What can I possibly do in this situation?