Originally Posted by
flightfulbird
What I had forgotten was that I had CHANGED that original points reservation once already - and it looks like that change was what then made it nonrefundable.
Yes. Furthermore when I have changed reservations under the new system (last time was a couple weeks ago) I have NOT received any confirmation email for the change. So unless I had made a note of it (I had) I might have been very puzzled at the lack of refundability.