Good morning,

I have been one of the affected passengers - I was supposed to fly to Shanghai today. I was about to check-in for the flight last night, and it said the ticket didn't exist.

A few minutes after, I received a new email from KLM with a new flight, with Lufthansa, for two days later (leaving on Saturday instead of on Thursday). They also offered to refund the ticket if I do not agree.

Can I make a claim considering they have not relocated me on a different flight on the same day, and they force me to fly two days after the original scheduled flight? I understand weather is something they cannot control, but they should be able to relocate me to another Lufthansa, Swiss or Air France flight today, not in two days.

Thanks!

Edit: Nobody contacted me to say why the flight had been cancelled or why they had issued a new ticket. I had to find out on my own when I saw they issued a new ticket with Lufthansa for Saturday. Is this normal?