I disagree. The front desk people threw him under the bus when they lied to the handicapped couple and tricked him into coming to the desk where they could confront him. That's really despicable, especially late at night.

I kind of agree that seeking the $100 because I got 2 queens instead of one King is probably something I wouldn't have bothered with, but the hotel has instituted this surprising guarantee, and they have to live with the consequences.