Sorry Sharon, I disagree. In fact, the only pro-active "reach out" the Marriott Suites (in the linked post) engaged in was to "proactively" offer the OP a fake upgrade in an effort to convince (read "trick him") into accepting a room without the double beds in his reservation. The hotel then "proactively" denied his request to keep his double bedded room rather than the fake upgrade without double beds. It was only thereafter, when the OP insisted on the guarantee, that the Marriott Suites complied. While giving them credit for complying with the guarantee once they were called on their less than forthright actions, IMO the Marriott Suites handled the situation with a lack of the sort of integrity one should expect from Marriott.