Originally Posted by
navylad
Sorry to hear the outcome OP but thanks for sharing You still have the option to pursue this further if the information they provided you is unclear, but I get the impression you just wish to forget about it and move on now rather than have further stress.
Quite frankly you're right, I cant be bothered going 'round and round with their inefficiency. But I would very much like to see them tweak those confirmations . We only lose 40,000 pts which is a drop in the bucket compared to our other Amex points but I can imagine to others it could be significant.