Ok, left the property, so I can post a bit more.

I was a little hesitant to book the property again, as I had major AC issues last year. As it was my last hurrah as a Diamond, I decided to give it a shot.

I really enjoy the staff at this property. 90% are very good or better. They are the main reason I go to this property.

The negatives is that no money seems to be spent on room upgrades or maintenance.

We were in room 451, which is a corner suite. I had some of the same issues, as we did in previous rooms. Leaking water from the AC, leaking toilet sprayer hose in the living room bathroom.

Wood floors are gouged up in multiple places. The paint is peeling off and bubbling horribly around the windows in the living room. The AC temp controls don't seem to function. The bedroom was set at 19.5, and no matter what you set it at, if it was on. The living room was 21.5. The last day, I figured out I could leave the living room on, and turn the bedroom off.

The lounge food offerings aren't as good as before. Luckily Dev is back, as well as Charisella.

The breakfast restaurant options seem a bit less quality than before. Last year they had some sliced roast beef every day that I liked, and I only saw it on the last day.

There are so many tour and package tourists here, and at breakfast it's a total zoo. The staff are overwhelmed, and I don't see many bus staff cleaning the tables. 75% of the time these package tour folk just sit down at dirty tables and push the dishes to the side.

Siti and, I think Suzanne do a great job, but they need more staffers.

They have 2 specific Hyatt Gold Passport member tables set up near the corner near the window. These are marked "reserved". The servers have gone so far to put a ladies floppy hat and food at the corner table so they won't get taken.

We had a pretty good Japanese buffet dinner at the Nagisa restaurant. It's only held once a month on the 3rd Saturday. About $29 net. I think kids under 6 are free. The freshly cooked Teppanyaki and Tempura stations are by far the best.

The swimming pool was so crowded that it was hard to even swim.

Given the maintenance issues, and club downgrade, we decided to leave early. I told Dev the night we checked in, that we might leave after 5 nights, instead of 10. I had booked 7+3 nights using two DSU's.

When I told Dev again, two days before we were going to leave early, he then came and told me that the manager was going to charge me an extra day. This seemed pretty petty, and normally this property has a cancel 24 hours before the stay. I know we were in the middle of the first reservation, but usually find properties are understanding if given notice.

I spent 90 minutes on hold with Hyatt USA, before I just hung up trying to see what they could do.

Finally, before checking out on Wednesday, I stopped at the lounge and talked to the asst manager. After awhile, she was able to clear things up, with no extra charges. This was certainly frustrating.