FlyerTalk Forums - View Single Post - Accessible Room - Kicked Out / Bed Type Guarantee
Old Feb 22, 2017 | 9:41 am
  #2  
Horace
30 Countries Visited
2M
80 Nights
20 Years on Site
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,366
It seems the manager the next morning did not understand the situation. (The manager may need to work on listening skills.)

The hotel owes you $100 USD under the Guaranteed Room Type guarantee. You did not to stay in a room with a King bed, despite your Guaranteed Bed reservation and your Platinum Premier Elite status.

The hotel also ought to give Rewards Points to you as an apology for the inconvenience and annoyance of forcing you to change rooms around 9 p.m., and subjecting you to a rude comment during the process, even if the comment was from a guest. I think most Marriotts would provide at least 5,000 points under such circumstances -- without being asked.

Last edited by Horace; Feb 22, 2017 at 9:48 am
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