jakehansen

Hi, some time last year, the Alaska Airlines MVP Gold line started making me key in my mileage plan number before it connects me with an agent.

It used to be that I would call and an agent would just answer the phone and say hello to me by name.

I've asked agents and they said that as long as my mobile phone number where I am calling from is on file as my primary number in my account, my calls should go directly to an agent. (My better half is also an MVP Gold and it works like that for him.). We've verified that the right number is indeed on file. Nothing's changed on my phone or account.

Any ideas what could be the problem?

Thanks!