On this part:
Originally Posted by
Mdg1775
...I asked her name and she refused. I asked to see her TWIC ID (transportation worker identification) and she tucked it into her vest (TSA and DOT will be interested in hearing about this, especially if that's what AA is teaching them to do).
No, they won't be all that interested; airport personal are
not required to show their ID badges to civilians outside the secure area, AA policy directs give only first name and position, (FAs don't have to give names at all,) so that's a non-issue.
On the rest, I'd bet very good $$ that's one of the new insourced CARs-- we'll be seeing lots of stuff like this, unfortunately.
All that said, "two sides to every story" has never been more apt than here-- guaranteed there's another side (goes without saying,) but it sounds like a little bitterness and acerbity on both sides to me.