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Thread: Broken seat and ICE first class
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Old Feb 21, 2017 | 8:59 am
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eternaltransit
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If you could move to another seat, then I think 15k is an adequate goodwill gesture.

If you couldn't move to another seat (even downgrading to J) then I think 30-40k miles (enough for an upgrade next flight) is acceptable, or the cash equivalent. Half the sector cost I think sounds reasonable - although you were taken from A to B as contracted, and presumably could use the other features of the fare, a working seat is a large part of the product, imho.

I had a similar situation on DXB-IAD in J - I accepted 30k miles.
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