Proof they don't care:
February 21, 2017
Dear Mr. G:
Thank you for giving us the opportunity to address your comments. There is simply no excuse for rudeness. Our customers should always experience polite service from our employees, regardless of the circumstances.
We are deeply sorry for the disappointing service you received from our personnel. We've made it a strict policy not to share internal information or documents pertaining to our personnel.
Nevertheless, while it is our policy not to share details regarding possible disciplinary actions taken with our employees as a result of customer concerns, we want to assure you that we take these matters very seriously. Policies and procedures are a necessary part of our operation. However, we expect our employees to apply these policies and procedures with the utmost courtesy and professionalism -- rudeness or unwillingness to assist a customer will not be tolerated!
Mr. G, we look forward to the privilege of welcoming you aboard again soon. In turn, we will do our best to ensure your next flight is a pleasant one.
Sincerely,
xxx
Customer Relations
American Airlines
AA Ref#1-24011520705
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https://www.netneutrals.uk), located at 3 Armley Court, Armley Road, Leeds, LS12 2LB, is a CAA-approved Alternative Dispute Resolution (ADR) provider competent to deal with airline service complaints. American Airlines, however, does not participate with NetNeutrals EU Ltd. in resolving disputes.
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