A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
In luxury hotels, there's usually an attempt at tact. In less upscale properties, the person contacting the guest can be downright rude, with "when are you leaving?" being the mildest example.