FlyerTalk Forums - View Single Post - Account audit / blocked / fraud: award / miles / SWU / sale, barter, etc.
Old Feb 20, 2017, 11:11 pm
  #58  
ryan182
 
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Originally Posted by Snowycali
Please answer the following:
1. Who booked the reservation(s)? You know it was me.
2. How (i.e. on AA.COM and/or telephoned AA) was the reservation(s) booked? You know i booked online.
3. How do you know xxxxx? Please indicate their complete name and contact information:
• Complete Name: I already told you.
• Address: Its in Chicago, IL. I have not been to her home there, ill ask her if it matters.
• Email address: You already know this. Im CCing her in my responses to your emails.
• Telephone (home): I don’t know.
• Telephone (cell): You already know this. xxxxxxxx.
• Telephone (business): I don’t know.
• Date of Birth: You already know this. xxxxxxxth.
4. How long have you known xxxxx? I already told you.
5. What type (i.e. American Express, Mastercard, Visa, Discover, etc.) of credit card(s) was used to pay the fees associated with the ticket processing? What are the first four digits and last four digits of the credit card(s) used? This does not exist.
6. Who is the subscriber to the credit card(s) used for the payment and billing address? This does not exist.
7. What email address(es) was provided to AA so that AA could communicate the processing of the ticket(s)? You already know this. Its this email.
8. Who is the subscriber of the email address(es) provided to AA? You already know this. Its this email.
9. How did you provide payment for the ticket(s) you had issued for yourself? Gift card most likely. You already know this.

So I'd say you went about this exactly the wrong way, you have no leverage here and your answers "you already know this" sounds rather like you were looking to be confrontational when you probably should have just answered them. In fact for some of the items where you felt they "already know" what they knew might have "known" could have been wrong and not in your favor.
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