Originally Posted by
Dave Noble
JonNyc is pretty knowledgable on the topic; if he says that the account is dead, it has ceased to be , it is no more ---- then it probably is time to throw the towel in unless there is something big to add to it to tell AA
Agreed - if
JonNYC says it's over, it's over.
Unfortunately there's no expectation of, or obligations for, due process in these situations. If the analyst believes you or the other person aren't being forthcoming, or if you become agitated and start demanding to speak to their supervisor, it's 100% within their authority to basically fire you as a customer with no possible recourse.
I don't know about AA's procedure but am familiar with my own company's investigative processes, and the best course of action is always to be as transparent and forthcoming as possible, and never lose your cool. The company holds all the cards. For future reference.