Dear all,
Hope this is the right thread to post a recent experience with MH. Don't mean to get too down on them because the flights themselves were very nice, incl. great in-flight service, but the wrong info given me by check-in and gate agents created a confusing experience.
Just recently had a most stressful experience flying with Malaysia, even though I paid about $612 US for a flight DPS (Bali)-KUL-HKT (Phuket). The problem was that I had a connecting flight on Bangkok Air from HKT-USM (Koh Samui) the same day. When I checked in at DPS the Malaysia Air agent clearly told me that since Malaysia Air had a baggage agreement with Bangkok Air, my bag could be checked all the way through to USM. In fact, the luggage claim tag given by the MH check-in agent at DPS read:
DPS-KUL KUL-HKT HKT-USM
I was also told by the gate agent at KUL that my bag would go through to USM.
I had 2 nice flights on MH, and when I arrived HKT I took the 10 min. or so walk from intl. to domestic terminal for my flight to USM. To my surprise I was told when I tried to get my boarding pass to USM that my bag was NOT going to USM. I had to go back to the intl. terminal, was given various misinformation by HKT airport staff, finally found my luggage and had to go BACK to domestic for check-in to USM. I was really stressed since I was worried about missing my flight to USM. Finally was able to check in at HKT at least 90 min. after arrival of my MH flight. Such a stressful experience after paying $612 to MH for business class. Since I was given wrong info by 2 MH agents. do I have any grounds for asking for a refund from MH? Sorry for the long post, but took a while to explain the situation. Many thanks for any feedback.