Originally Posted by bibbju

I had a similar experience at Philly last month. They had no interest in letting anyone with visa waivers use the machines, only US citizens were allowed to. All of us non-US people were sent to the world's longest queue. I spent over an hour queuing (and I'd been in seat 1A so the rest of my flight were stuck in the queue behind me for even longer). It was up there with my most miserable US airport immigration experiences - although I suspect Miami next month will show me that Philly was just a warm-up.