Except that we are more than 2 months out !

And the confirmation we did get tells us that we can cancel and the agent thought so as well. Which is why she suggested I write in...which is what I was trying to do

In addition, the agent while I was on the phone went in to do a booking, and she indicated she saw nothing that would have prevented us from getting a refund.

Understand at this point I've written off the points (even though it was only 2 days after we booked that we were trying to refund). I would be happy with BA simply clarifying, and more importantly perhaps correcting their confirmations.