FlyerTalk Forums - View Single Post - Avios hotel cancellation- Can anyone help me from pulling out all my hair?
Old Feb 19, 2017 | 4:27 am
  #3  
Legalbee
 
Join Date: Apr 2001
Location: Ontario
Posts: 321
I tried doing a screen shot and wasn't having much success....lol

Here is what it says....copied and pasted...I couldn't go any further because on the next page it tells me that we don't have enough points




"Junior Studio, Garden Area - 1 king bed
1 King Bed 301-sq-foot (28-sq-meter) individually decorated room, furnished pati Show More

13,550 Avios

Total Hotel Price
Price includes: Taxes, fees and charges unless otherwise stated.
Junior Studio, Garden Area - 1 king bed



Studio, 1 King Bed, No View (Lower Semi-Basement) - 1 king bed
1 King Bed 377 sq feet (35 sq meters) Relax - In-room massage available Entertai Show More

15,150 Avios

Total Hotel Price
Price includes: Taxes, fees and charges unless otherwise stated.
Studio, 1 King Bed, No View (Lower Semi-Basement) - 1 king bed



Studio, 1 King Bed, No View (Lower Semi-Basement) - 1 king bed
1 King Bed 420 sq feet (39 sq meters) Relax - In-room massage available Entertai Show More

19,950 Avios

Total Hotel Price
Price includes: Taxes, fees and charges unless otherwise stated.
Studio, 1 King Bed, No View (Lower Semi-Basement) - 1 king bed



Room, 2 Bedrooms, No View (Lower Semi-Basement) - 1 king and 1 queen bed
1 King Bed and 1 Queen Bed 603 sq feet (56 sq meters) Relax - In-room massage av Show More

21,550 Avios

Total Hotel Price
Price includes: Taxes, fees and charges unless otherwise stated.
Room, 2 Bedrooms, No View (Lower Semi-Basement) - 1 king and 1 queen bed



Studio, 1 King Bed, Garden Area - 1 king bed
1 King Bed 484-sq-foot (45-sq-meter) individually decorated room, furnished pati Show More "

Under the show more it is just more detail on room description !

and this is the copy of the language in our confirmation


"Changing your booking
• You will not be able to change your booking when it has been confirmed.
• You will be able to cancel your booking, for a fee, and make a new booking. However, we cannot guarantee that the same hotel room or car rental option will still be available.
Cancelling your booking
• Cancellations made outside of 72 hours to travel will be charged a cancellation fee of £35 or local equivalent, plus any applicable Supplier Fees as advised at time of booking. Cancellation/Supplier fees are payable in CASH by credit/debit card only.
• Cancellations made within 72 hours to travel will be charged 100% of the booking value and no refund will be made.
• Failure to cancel prior to scheduled check-in time will be considered a no-show and will not be eligible for refund. There will be no refund for unused services or early check-out.
Cancellation fees
• In addition to the hotel cancellation policy described above, there will be an additional fee equivalent to £15 for any cancellations made by an agent over the phone.
Cancellations made online are only subject to applicable supplier cancellation fees"

Last edited by Legalbee; Feb 19, 2017 at 4:36 am
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