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Old Feb 18, 2017 | 8:54 am
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Jimmie76
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Previously when this has happened Gavin at BA.com Official
Originally Posted by BA.com Official
Hello Joely,

Obviously this is a matter we take very seriously and is not a regular occurrence.
We of course will look into this immediately, can you please PM me any details that you have regarding this which will aid our investigations.

regards

Gavin
has looked into it as a matter of urgency. Might be worth dropping him a PM?
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