2.5 years ago when I moved back to Brooklyn I had horrible service from TWC that took 11 visits to resolve. Turned out the cable leading to my building that had a large crack in it but was in a difficult to access location, atop a police precinct, that TWC refused to try to access for years. My neighbors told me to give up and just deal with speeds of 5-7 down and 1 up on a 50mbps down package. I'm not good at just accepting sh!tty service so I kept on them and eventually got them to get access and fix the bad cable. My neighbors noticed it immediately. TWC even had to come back out to tone down the signal from the street as they had just been increasing it and increasing it to try to push signal to our building.

Each time I see a FIOS truck I get excited and then letdown