Originally Posted by
vytas315
I used to work for an online retailer in the US and we had five call centers in different regions. We would try to route calls to the closest call center such that they did have agents speaking with a familiar accent. So not entirely unreasonable, just very much uncommon these days.
Isn't that basically what EK does? Their market is the world, the have 5 fairly well distributed call centers. Your example market is the US with 5 distributed call centers.