B6's website IT is probably their weaker link, besides irrops because of limited network.
You can't view a JetBlue Vacations booking online until check-in opens.
Luckily I've had really good customer service reps that quickly handle anything I need taken care of. Had a very nice lady do a booking from a Vacations credit a few weeks ago. She was not only quick & professional but also funny. A few jokes along the way made things pass quickly.